Please read these Terms & Conditions carefully before using the Metrowell Solutions website or requesting our products and services.
Welcome to Metrowell Solutions ("Metrowell Solutions," "Company," "we," "our," or "us"). These Terms & Conditions govern your access to and use of the Metrowell Solutions website and any products or services offered through it. By accessing or using this website, you agree to be bound by these Terms.
You agree to use this website only for lawful purposes and in accordance with these Terms. You may not misuse, interfere with, or attempt to gain unauthorized access to any part of the website or its systems.
Metrowell Solutions supplies Durable Medical Equipment (DME) and related healthcare products. Certain products may require a valid prescription, physician's order, or medical documentation before they can be dispensed.
Information on this website is provided for general informational purposes only and should not be considered medical advice.
As a courtesy, Metrowell Solutions may verify your insurance eligibility and benefits. Verification of benefits does not guarantee payment or coverage. Final payment decisions are made solely by your insurance provider.
Patients remain responsible for deductibles, copayments, coinsurance, and any non-covered services or products.
Orders are subject to product availability, insurance approval when applicable, and receipt of all required documentation. We reserve the right to cancel or refuse any order if required information cannot be obtained.
Product prices are not displayed on this website. Any applicable payment, billing, insurance, Medicare, Medicaid, or authorized payer information may be reviewed after a product request is submitted and as permitted by law.
Shipping times are estimates only. Metrowell Solutions is not responsible for delays caused by weather, carriers, natural disasters, or other circumstances beyond our control.
Customers should inspect shipments immediately upon delivery and notify us within 48 hours if an item arrives damaged.
Due to health and hygiene regulations, certain medical products cannot be returned once opened or used. Unused products in original condition may be eligible for return within 30 days with prior authorization.
Approved refunds will be processed to the original payment method after inspection.
Products are covered only by the manufacturer's warranty unless otherwise stated.
All content, including text, graphics, logos, images, documents, and software, is the property of Metrowell Solutions and may not be copied or reproduced without written permission.
To the fullest extent permitted by law, Metrowell Solutions shall not be liable for indirect, incidental, consequential, or special damages arising from use of this website or any products obtained through it.
Your use of this website is also governed by our Privacy Policy.
We reserve the right to update these Terms & Conditions at any time. Continued use of this website constitutes acceptance of any revised Terms.
If you have any questions about these Terms & Conditions, please contact Metrowell Solutions.