Privacy Policy

This Privacy Policy describes how Metrowell Solutions ("Metrowell Solutions," "Company," "we," "our," or "us") collects, uses, and protects your personal information when you access our website, submit forms, request products, or communicate with our team. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from users:

• Personal details such as name, email address, phone number, and mailing address
• Product request details, order information, and customer support inquiries
• Insurance or documentation information when required for certain medical products
• Device information such as browser type, IP address, operating system, and website usage data

2. How We Use Your Information

• To respond to product requests, questions, and customer support inquiries
• To process orders, verify details, and provide requested services
• To communicate updates, order information, or service-related notices
• To improve our website, services, product offerings, and user experience
• To comply with legal, regulatory, insurance, or business requirements

3. Cookies & Tracking

We may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the browsing experience. You may disable cookies through your browser settings, but some website features may not function properly.

4. Data Protection

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Sharing Information

We do not sell or rent your personal information. We may share information only when necessary:

• With service providers who help us operate our website, process requests, or support our business
• With insurance providers, healthcare partners, or authorized payers when required for product requests or verification
• To comply with legal obligations, regulations, court orders, or lawful requests
• In connection with a business transfer, merger, acquisition, or restructuring

6. Data Retention

We retain personal information only as long as necessary for business, legal, operational, insurance, or regulatory purposes.

7. Your Rights

You may request access, correction, or deletion of your personal information by contacting us. Certain records may be retained when required by law, business operations, or regulatory obligations.

8. Third-Party Links

Our website may contain links to third-party websites. Metrowell Solutions is not responsible for the privacy practices, content, or security of external websites.

9. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.